The Stonevoice Application Suite is the container of all applications where all users and common system parameters are configured. Each user can be given a different admission level for each specific application
BILLING:
BILLY
BILLY is a reporting tool that collects and analyses the call detail records (CDRs) generated by an IP telephony solution based on the Cisco IP Communications.
BILLY manages a unique archive where information on both incoming and outgoing calls is stored, as well as details such as calling number, called number, date, time, and duration of the call. BILLY allows online analysis of the archive, definition of multiple filters, and export in both comma-separated value (CSV) and PDF formats.
BILLY also features an option to schedule generation of single or recurrent reports, specifying the time of the day, day of the week, and a personal filter. BILLY can also enable automatic forwarding of a report to a specific email address.
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IP FAX:
STONEFAX
Stonefax is a complete IP Fax Server solution which seamlessly integrates with Cisco Voice Gateways to provide a complete Unified Communications service. More specifically, Stonefax uses the Cisco Voice Gateway Legacy interfaces to optimise voice and fax traffic throughout a unique converging point to the PSTN. Stonefax grants substantial savings and improves the customer service and company image.
The process of sending a fax is faster and incoming faxes are automatically integrated with today’s web, email-based workflow and pc environment.
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FAX2IP
Fax2IP software integrates a traditional fax server into the Cisco IP Communication solutions. Fax2IP is a great driver for IP Telephony allowing smooth fax integration into the IT infrastructure with unique advantages in terms of cost savings, efficiency and service availability.
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VIDEOCONFERENCE:
MEETNOW
No matter what business you are in, both decision making and decision execution, are strictly dependent on the quality of communications. As a result, better communications lead to better decisions and better results implementing those decisions. The best communication is the one that can guarantee and deliver the message in its integrity. That’s why videoconferencing enables more effective communications and enhances the overall impact of the meeting.
MEETNOW is the software-only solution to provide a powerful audio and video conference MCU.
MEETNOW has been designed to fit any IP environment and is completely compatible with H.323 standard and the Cisco IP Communication (CallManager and CallManager Express) solutions. MEETNOW has the unique advantage of combining into a single Video conference call, different video terminals such as legacy ISDN Video station, H.323 Video Software clients or modern Video IP Telephony solutions. MEETNOW contains an embedded web-based user-friendly scheduler: moreover, the participants can be invited to a conference by sending an email from the management interface.
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SKYPE GATEWAY
SKYSTONE
Skystone enables the company to use the IP Telephony infrastructure (SIP or H323 based) and the Skype services such as Skype-out, Skype-in and Skype click-to-call.
Skystone is scalable, supports redundancy, and solves security gaps.
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SSAM
SSAM is a unified messaging solution built to be integrated with and to extend the functionalities of IP Telephony solutions based on the Cisco IP Communications. SSAM delivers a personal Voice Mail with advanced features of messages management and consultation. Voice Messages Access is provided through:
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Web Browser
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E-mail
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IP Phone
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Traditional Phone
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IVR Manager is a powerful tool adding auto-attendant capabilities on each Cisco Voice Gateway. Through a simple Web interface, it is possible to define different answering behaviours and set simple parameters such as audio prompts and called phone numbers. A scheduler allows the definition of different behaviours based on the time of the day, day of the week, and so on. IVR Manager delivers a set of predefined behaviours that can be chosen through a simple Web interface. All behaviours are based on standard Tool Command Language (TCL) scripts.
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IVR Script Designer: IVR Studio
The Stonevoice IVR Studio is a professional tool to design and create interactive voice responses (IVR) applications. The IVR Studio consists of two components: the Run Time Engine and the Designer. The IVR Studio Run-Time Engine, based on the VXML technology, is the application enabler that provides the basic functionality required by all IVR applications. The IVR Studio Designer is the graphical user interface (GUI) to generate and customize the IVR projects simply and quickly. The IVR project is managed and run by the IVR Studio run-time engine; this is able to use the protocols H323, SIP or CTI (TAPI). The IVR Studio provides a flexible, cost-effective and reliable solution. The IVR Studio can create and customize any IVR project (interaction with any kind of database, night and day behaviours, timed actions, etc...) .
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Queueing: QUEUE MANAGER
QUEUE MANAGER is a Basic Automatic Call Distribution tool capable of managing multiple queues with call distribution to operators based on their state. QUEUE MANAGER is a powerful, easy-to-use and cost-effective tool, completely Web based. Used with the IVR Manager, it provides a complete Contact Center solution for SMB customers.
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OTHER VALUE-ADDED SERVICES
ContactManagement: SPEEDY
SPEEDY is an application that enables the creation of customisable directories that can be viewed by IP phones enabled by Extensible Mark-up Language (XML) on the Cisco IP Communications.
SPEEDY can import contacts from CSV files and can add contacts one by one and organize them in folders through a simple Web interface. Users can also create personal directories and contacts, which will be viewed only by the owner of the IP phone.
The newly released click to dial functionality also allows you to simply click directly from the Web interface to generate a phone call on the personal IP phone, without the need to integrate any third-party software on the computer and making the call process as easy as a mouse click
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Music on Hold Server: CONCERTO
CONCERTO allows the management of an archive of music files properly encoded and ready to be selected as active music on hold for the Cisco CallManager Express system. The system administrator can upload in the archive any kind of .wav or .mp3 file through an easy Web-based graphical interface, even working from a remote location. Through a special utility, it is also possible to convert and upload audio CD tracks. CONCERTO is an application that allows choosing any kind of audio file as music on hold for an IP Telephony solution based on Cisco CallManager Express.
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SOLUTION BENEFITS
SEAMLESS INTEGRATION
Stonevoice was conceived to provide extra functionalities to the Cisco IP Communication Systems with a native IP integration, providing stability and reliability to the highest level..
SOFTWARE ONLY PRODUCTS
Stonevoice provides a 100% software solution, therefore there is no costly imposed hardware platforms. The company can comfortably evaluate free all our software for 15 days and then buy a license key to activate full product (without rebuilding the PC).
HIGH QUALITY, COST EFFECTIVE
The licensing scheme is very simple and affordable: one license per product, unless the product depends on the number of ports. Consequently, our products do not depend on the number of users and usually this makes it cost effective preserving the high quality and the business value they bring.
USER-FRIENDLY
One of the key objectives which has been considered since the early design of each Stonevoice applications is to make them user-friendly and very easy-to-use for the users and for the administrators (install, configure and manage). Furthermore, the integration with existing communication systems is completely seamless (e.g. mail servers).