What is IVR Studio?
IVR - Interactive Voice Response - is a telephony technology that allows people to use any phone to interact with a computer database in order to acquire information or to enter data into that and that automates interaction with telephone callers. Stonevoice IVR Studio software is a professional tool to design and create customized interactive voice response applications and behaviours to meet different kinds of business needs.
What is IVR Studio used for?
Below there are reported some common examples of IVR Studio capabilities and business applications:
Self-service information
It allows users to call a phone number to retrieve information such as flight schedules, movie show times, weather forecast, traffic information order status or account status. These applications could also include user authentication and cards validations
Multiutilities meters
reading, Live Competitions/Votes/Marketing
surveys/Opinion polls
Multiutilities companies receiving
customer’s calls to collect
meters readings.
Companies running live competitions,
marketing survey or opinion polls
can collect answers via a voice
number and store callers preferences
through touch tones (DTMF).
Recorded Services
Companies offering pre recorded
services, such as Horoscopes
or Racing tips services for example,
can upload their recorded content
into the IVR Studio and use it
to publish the content in real
time.
Location Based Services
These services refer to the need
to deliver real time data for
Location specific information
such as Retail market.
Number Routing
Organizations like pharmacies,
restaurants, franchisees and
others like centralized customer
support that need to take incoming
calls and then forward to different
numbers based on time or other
criteria.
Authentication and Authorization
Code authentication is useful
for support systems in order
to allow the caller to access
only to subscribed services.
It’s also the basic behaviour
needed to allow cards authorization.
Academy profiles
A student dials a phone number
and inserts a Code to access
information about exams and studies.
Ring tone and Logo Service
Companies wanting to deliver
Operator Logos, Group Graphics,
and Picture Messages or Ring
tones to customers can do so
easily, without any infrastructure
requirements whatsoever.
Who
is IVR Studio addressed to?
Stonevoice Application Suite
with IVR Studio only requires
an infrastructure based on Cisco
gateways; therefore it is targeted
to either company with an IP
Telephony solution or with just
Cisco voice gateways that are
looking for a complete system
to provide interactive voice
response services such as the
example provided.
Advantages
With a professional
IVR each company can:
- give a 24 hours available
first point of contact
- reduce cost of common sales,
services and support calls
- deliver and gather information
- easily customize in real
time the IVR behaviour
And with IVR Studio you only
need a Server/PC plus a Cisco
Voice Gateway to deploy a full
interactive voice response system
for your customers regardless
the telephony infrastructure.
Features:
IVR Studio Release 1.4
- Per system licensing, regardless
the number of phones or users.
- Based on state of the art
vxml technology
- User-friendly and GUI based:
fast and simple to configure
and generate IVR projects
- Native Multilanguage to
provide messages in different
languages.
- Cost effective solution
as only needs a Cisco Voice
Gateway to be packaged
- Integration with StoneFax
to trigger fax sending through
the voice response script
Flash Demo
| IVR Studio Stand-alone |
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| 3,3 MB. |
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