Product
Description
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IVR Manager is a powerful tool to add
IVR behaviours to each Cisco voice gateway.
Through a web interface it is possible
to define different answering behaviours
and set simple parameters like audio
prompts and called phone numbers. The
behaviours are based upon multiple predefined
TCL scripts; the IVR
Studio can be used as a script editor
to create new scripts. A scheduler allows
the definition of different behaviours
based on the time of the day, day of
week, etc.
Architecture
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The Cisco voice gateway allows an IVR
application to be used during call processing.
A Cisco voice gateway can have several
IVR applications to accommodate many
different services, and you can customize
the IVR applications to present different
interfaces to various callers.
IVR Manager is based on the IVR engine
available on any Cisco Systems™ voice
gateway.
IVR Manager is able to "teach" one or
more voice gateways on how to handle
incoming calls in order to provide different
answering behaviours.
IVR Manager is not available to any user
by default. The administrator can specify
the user's level of permission for the
application.
Features
- Instances
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The instance identifies an IVR Application
for a specific gateway; more precisely,
there are as many instances as the number
of dial-peers that are IVR related. With
the multiple instances concept it is
possible to have more than one concurrent
script running on voice gateway, so you
can add different concurrent and independent
behaviors to your system.
- Behaviours
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IVR Manager delivers a set of predefined
behaviours which can be chosen through
a simple web interface. The need to customise
or to create a new behaviour can be answered
by using the IVR
Studio. Current behaviours include:
- Basic Auto Attendant - After a prompt
the call is directed to operator
- Night service - After a prompt the
call is directed to voicemail
- Scheduler
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IVR Manager also provides a scheduler
able to apply different behaviours based
on the time of the day, day of week,
etc.
- Ordinary AA behaviours (ex. during
the week)
Extraordinary AA behaviours (ex. during
holidays)
-
Combining scripts
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With the instance concept of IVR Manager
and with the pots/voip approach of
IVR scripts on Cisco voice gateways
you have a powerful instrument to combine
scripts together to build complex and
multilevel IVR dynamic.
-
Features summary
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- Fully integrated with Stonevoice
Application Suite (SAS).
- Completely Web based.
- Administrative WEB console for
local and remote system management
- System parameters and Service
control.
- Definition of behaviours, ordinary
and extraordinary.
- Scheduling of behaviours, ordinary
and extraordinary.
- Available behaviours :
- Basic Auto Attendant: Answers
calls presenting a prompt and
it then tries to connect an operator.
- Blast Call: Answers
incoming calls and makes groups
of 3 phones ring together.
- Direct Inward Dial: Prompts
a welcome message asking to digit
the extension required or wait
for operator.
- Hunt Groups: Tries
to connect a list of operators.
- Multiple selections: Asks
the caller to press 1 digit and
the call is forwarded to a specific
extension.
- After-Hours standard: It
prompts a night message and allows
the caller to leave a message
in the voicemail (if present).
- After Hours blast: Prompts
a night message and makes specific
groups of phones ring together.
- Void: Needed for those
behaviours where the call just
needs to be connected as defined
by dial peer.
- Multilevel: Based
on the key pressed it prompts
the caller a message or makes
an extension ring.
- Auto route: Route
calls to different extension
based on calling number.
- 0 dial option for voicemail:is
an IVR script able to catch the
call when redirected to a user's
voicemail and prompts the caller
to dial 0 to be connected to
the operator or dial 1 to be
connected to the user's voicemail.
Advantages
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- The service offered is fully aligned
with the innovative approach of the
CiscoIP Communications.
- Flexible and performing. Completely
Web based allows easy management
and customisation of audio prompts
and forwarded numbers.
- Fully integrated with Stonevoice
Application Suite (SAS)
- Based on open standards:
- Offers organizations investment
protection (open standards -
multiple suppliers)
- Quick and easy way to deploy
new applications and enhanced
functionality
- No needs for Hardware integration
and it runs on a standard Personal
Computer:
- No audio cards on the SAS Personal
Computer
- No additional data interfaces
on the router
- No additional voice interfaces
on the router
- No telephone cables
Requirements
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Cisco System™ voice
gatewat requirements
In order to activate the IVR on the
Cisco Systems™ Voice Gateway
the administrator only needs to specify
where applying the IVR. This will be
done once because the further
operations will be automatically managed
by IVR Manager itself.
Server requirements
The Operating Systems supported and
required are the following:
- Microsoft™ Windows 2000 Server
with SP4,
- Microsoft™ Windows XP Professional,
- Microsoft™ Windows Server
2003 Standard, SBS Edition, Enterprise
or Data Center Edition.
The minimum Hardware requirements
are the following:
- Basic Class Processor (Pentium™ 1.4
Ghz),
- 256 Mb RAM,
- 20 GB Hard Drive,
- 1 Network Interface Card.
License model
IVR Manager is licensed per system.
This means that each license is able
to handle the whole IP Telephony system
regardless the number of users, behaviours
and instances.
Download
Datasheets
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CCME
 |
PDF (1,1 MB)
|
CCM
|
PDF (1,1 MB)
|
Flash
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